You can cancel an order directly in your Modalyst account at any point BEFORE you take the steps to process the order on Modalyst.
However, if you decide to cancel an order AFTER the order is processed, we cannot guarantee that the order can be cancelled.
Please note: we can honor cancelations only if the Supplier is notified by you before the order is shipped to your customer.
To cancel an order directly on Modalyst before you process the order, click Cancel Order.
You will be prompted to confirm that you want to cancel the order. Click on "Yes, cancel the order" and the order will be cancelled.
You will then be able to find the order in the Cancelled order Filter.
Cancelling an order with an Indie Supplier after you have already paid for the order
[For non-AliExpress orders] To cancel an order AFTER you already processed the order, please take the following steps.
- Send a cancellation request to the Supplier through the Inbox - this sends an email directly to the supplier
- Provide the order number and item name
- State the reason for the cancellation
- Notify the Modalyst team that you sent a request to the Supplier to cancel your order
Once submitted, the Modalyst will review your case and follow up with the Supplier. If the Supplier is able to cancel the order, you will receive an email confirmation from the Supplier and Modalyst confirming this event.
Cancelling an AliExpress order
AliExpress orders can be cancelled any time before the order is shipped. If you have paid for an order and it hasn't shipped yet, you can simply click on the button to cancel the order within the order itself on AliExpress.
The order will then be indicated as Awaiting Cancellation until it is refunded to your account.
It will be marked as cancelled within Modalyst and found under the Cancelled Fiilter.