Do Modalyst Suppliers have a universal returns policy?
Modalyst Suppliers offer a 14-day return policy for all products ordered on our Modalyst Marketplace. This means that Suppliers are required to accept returns up to 14 days AFTER the product has been received by the customer. In the event of a return or exchange, please message the supplier to alert them. If the Supplier is not responsive within 48 hours, please reach out to our team via our customer chat.
How do I deal with refunds in the event of a return?
If, for any reason, you or your customer chooses to return a product to a Supplier, the first step would be to contact the Supplier and let them know. Our Suppliers are generally understanding and responsive and as long as the reason falls within their returns policy, they would be happy to provide you with a refund.
Who pays for the return of the item?
In cases where the customer simply wants to return a product without any legitimate issues with the product itself, you or your customer would be responsible for the return shipping fees. However, if the item you received was damaged or not matching the description on Modalyst, it is fair to request that the Supplier pay for the shipping fees.
What happens if I cannot come to an agreement with the Supplier?
Although rare, if you and the Supplier fail to resolve a refund related issue, let us know and we will review the case and provide a solution that suits both parties. We encourage trying to solve the issue with the Supplier first but our support team is prepared to deal with any and all potential disputes.