How to process orders on Modalyst
Updated over a week ago

So long as your store is connected to Modalyst (i.e., our app is installed), the orders you receive on your store for Modalyst products will automatically appear in your Modalyst account. These can be found under Orders.  Once the order appears in Modalyst, you must pay the Supplier via Modalyst to send the order to your customer. 

Please note: the ordering process takes place on the Modalyst app for Independent Suppliers, Trendy Items, and Name Brands. You will NOT be taken off the platform to pay for the order.

If your order is for an AliExpress item, follow these instructions.

In order to process an order on Modalyst, go to the orders section. By default, the filters are set to the last 30 days with the most recent Open orders on top.

You can also be directed to the Orders section in Modalyst directly from your store.

Review the order details, including the customer's name and mailing address. If you have any errors, the customer's address can be edited before you place the order. Click on the edit button beside the customer's address.

You can now edit the customer details.

Click Pay Now to pay for the order. You will be directed to a checkout page with the itemized cost of the transaction, including the shipping cost.

Once you click Pay Now, you will be directed to a page on which you select your payment method. You can submit payment via credit/debit card or Paypal.

Select a payment method (credit/debit or Paypal account)

What happens after you process the order via Modalyst?

Supplier starts to prepare order for shipment - Once you have processed the order, the supplier will be notified to start preparing the order for shipment. If you have any questions about the status of the order, you may email the supplier directly by messaging them through the Modalyst Inbox. Please be mindful of the processing times when following up with your supplier about the status.

Supplier ships the order and provides tracking/shipping - As soon as the order is shipped, you will be notified and the Supplier will provide a tracking number and courier information directly on Modalyst. This tracking/shipping will automatically sync to your store and your customer will be notified (based on your email settings on your store).

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