Our Print-on-Demand service creates custom products. Each order is printed as the order is placed and unique to that order. We, therefore, do not accept returns or exchanges for the wrong size, color, nor buyer’s remorse.
If an order is misprinted / damaged / defective, retailers can submit a claim within (14) days of an order being received by the customer. All claims must be submitted with a picture of the product for a return / refund to be considered. All claims must be submitted to team@modalyst.co.
Examples of claims which will be considered are:
the blank itself is damaged such broken mugs
garments with holes or torn
items having mechanical issues, such as a broken zipper or a non-functioning clock, or misprint
wrong image/wrong print placement/image printed not aligned with preview during order. For example, the placement of the printed design does not match the designed placement to the extent that it becomes noticeable by Customer and the initial design is distorted. Anything starting from 1 cm in any which direction.
Package lost in transit and a claim was submitted within 14 days from the day in which the order should have arrived.
Retailers are responsible for providing the correct customer address. Any returned packages due to a wrong address provided is the responsibility of the retailer to reship to themself or their customer.
Reprints or Refunds will not be considered in the following cases:
Customer ordered the wrong size/color and/or not happy with the size/color
Claims were submitted without a picture of the product attached