This could be due to a few reasons:

  • When you install the app, make sure that "Shopify tracks this product’s inventory" is selected under Inventory Policy in order for the sync to work
  • You must also be opt-ed in for Dropshipping. You can find this input under Edit Profile in the Dropshipping tab
  • The inventory changes are only reflected after a product has been paid for by the Retailer

If all of the above doesn't apply to you, please e-mail support@modalyst.co and we will help you out right away.

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